![]() ![]() Informed consent is a person’s voluntary agreement to healthcare, which is made with knowledge and understanding of the potential benefits and risks involved. Effective communication and the provision of accurate relevant and timely communication is essential to obtaining informed consent.Nurses must be non-judgemental and not refer to people in a non-professional manner verbally, including refraining from behaviour that may be negatively interpreted.Positive professional patient-centred relationships are built on effective communication that is respectful, kind, compassionate and honest.Nurses should create and foster conditions that promote shared decision-making and collaborative practice.take a person-centred approach to managing a person’s care and concerns, supporting the person in a manner consistent with that person’s values and preferences.Nurses should create and foster conditions that promote shared decision-making and collaborative practice. The following elements from the code of conduct may be relevant for the case described above ![]() The codes of conduct and standards for practice are essential tools as they identify the standards expected of nurses and midwives ![]() When a patient is dissatisfied with the care it is important to reflect on this and identify how practice could be improved within the context of care in which the event occurred.
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